Contact Us

If you are a Supplier and need assistance:
Support is available globally, 24 hours a day - 7 days a week at 1-800-939-1499.
You may also contact us by using the form below, to submit your question to the JDSN Support Mail box to be reviewed during regular business hours. (Central Time – Moline, IL, USA)

If you are a John Deere employee:
Please contact your unit help desk or contact us by using the form below, to submit your question to the JDSN Support Mail box to be reviewed during regular business hours. (Central Time – Moline, IL, USA)

If you are located in Europe:
Support is available from 07:00 through 18:00, Monday through Friday at the phone numbers below. European suppliers can email any questions to: EAMEHelpDesk@JohnDeere.com. The EAME helpdesk accepts e-mail written in German, English, French, and Spanish. You will receive a response in the same language as requested. Option 2: Use the form below to submit a question to the JDSN Support Mail box, to be reviewed during regular business hours. (Central Time – Moline, IL, USA).

For password issues, a userid and supplier number are required.

Additional Helpdesk contact numbers
**Please use the United States phone number during weekends and holidays for urgent support issues.
Country Phone Number Availability
United States 1-800-939-1499 24x7
Australia 61-7-3802-3213 or ext 3213 24x7
Austria 0316918312 07:00 - 18:00, Mon - Fri
Argentina 0-800-666-1795 07:00 - 18:00, Mon - Fri
Belgium 024003417 (French) 07:00 - 18:00, Mon - Fri
Belgium 024003416 (English) 07:00 - 18:00, Mon - Fri
Brazil 0-800-031-3354 or +55 11 3526 5940 07:00 - 18:00, Mon - Fri
Canada 1-800-939-1499 24x7
Chile 1230-020-8951 24x7
China 4001 200 835 24x7
Ecuador +55 11 3526 5940 24x7
France 0170708197 07:00 - 18:00, Mon - Fri
Germany 06218294473 07:00 - 18:00, Mon - Fri
India +91-20-6642-5555 06:30 – 23:30, Mon – Sat
Ireland 014319610 07:00 - 18:00, Mon - Fri
Italy 0236003693 07:00 - 18:00, Mon - Fri
Mexico 01-800-874-0490 24x7
Netherlands 0207132799 07:00 - 18:00, Mon - Fri
New Zealand 61-7-3802-3213 or ext 3213 24x7
Peru 0800-55113 24x7
Singapore 61-7-3802-3213 or ext 3213 24x7
South America Toll Number +55 11 3526 5940 24x7
Spain 914140817 07:00 - 18:00, Mon - Fri
Sweden 0856618415 07:00 - 18:00, Mon - Fri
Switzerland 0445803381 (French) 07:00 - 18:00, Mon - Fri
Switzerland 0445803382 (German) 07:00 - 18:00, Mon - Fri
UK 01616018936 07:00 - 18:00, Mon - Fri
All other EAME countries +49 621 829 4471 (English speaking)
+49 621 829 4472 (French speaking)
+49 621 829 4473 (German speaking)
07:00 - 18:00, Mon - Fri

Are you experiencing errors or technical difficulties with a JD Supply Network tool or application (eg: Achieving Excellence, JDCROP, Invoice Status, WEB EDI, etc)?

  • Contact your unit help desk
  • Or... submit the following form to the JDSN support mailbox to be reviewed during regular business hours. (Central Time – Moline, IL, USA).

Name   Userid  
Phone   Email  
Company   Supplier #  
Date of Error   Time of Error  
JDSN Tool  
URL Address
(copy and paste the URL of the application page you received the error message)  
Error Message Details